Privacy policy

Privacy Policy for Orel Hair and Beauty

At Orel Hair and Beauty, we take your privacy seriously. The information we collect is used solely to provide our services, ensuring the best possible experience for our clients. We do not share or sell your personal information for purposes other than those outlined below.

You may request a copy of the information we have recorded about you at any time. Additionally, you can request the removal of all identifiable information relating to you. As part of our commitment to data protection, we automatically delete identifiable information if you have not used our services for five years.

For transparency, here are the services we provide and how we use the information we collect:

Hair and Beauty Services

We collect the minimum amount of personally identifying information required to operate our business efficiently. This includes details you provide directly, such as your name, contact information, and preferences. We never obtain personal data about you from external sources.

We keep service notes to ensure we meet and exceed your expectations. For example, we may store details such as your preferred hairstyle, colour formula codes, drink preferences, and favorite stylists. By receiving our services, you consent to the storage of this information.

For certain services, we may need to collect medical information relevant to the treatments provided, such as allergies, pregnancy status, or injuries that could affect your experience. This data is only stored with your explicit consent.

Appointment Confirmations and Reminders

We may contact you via phone, email, or SMS to confirm your bookings and remind you of upcoming appointments. Booking an appointment implies consent for this activity. However, you can opt out of these communications at any time.

Appointment Ratings and Reviews

Following your visit, we may send you an email or SMS requesting feedback on your experience. Your agreement to receive our services implies consent to participate in this activity, but you may opt out of feedback requests whenever you wish.

Marketing Communications

We will only send marketing communications (via phone, email, SMS, or mail) with your explicit consent. Our marketing campaigns are automated and personalized based on your previous interactions with us. For example, we may send promotions for your birthday, reminders if you haven’t visited in a while, or special offers for occasions such as Valentine’s Day and Christmas. You can opt out of marketing communications at any time.

At Orel Hair and Beauty, your privacy is our priority, and we are committed to protecting your personal information while ensuring an exceptional experience with our services. If you have any questions or concerns regarding this policy, please contact us directly.