Our
Terms of Service.

1. About Us

OREL Hair & Beauty is a trading name of Chelsea Beauty Concept Limited, registered in England and Wales. Address: 23 Walton Street, Knightsbridge, London SW3 2HX. Contact: info@orelhairandbeauty.com / +44 7818 322323.

2. Bookings and Appointments

Appointments may be booked online via our booking platform, by telephone or by visiting the salon. Booking confirmation is sent by email. By making a booking you agree to these terms.

Pricing: All prices on this website and quoted by our team are starting prices for average hair length and density. The exact price for your service is confirmed at consultation before any work begins. There are no hidden charges.

Patch testing: A patch test is required 48 hours before your first colour appointment and before any lash or brow tinting service. Failure to attend a patch test may result in us being unable to carry out your service on the day.

3. Cancellation and Late Arrival

We ask for at least 24 hours notice to cancel or reschedule an appointment. This allows us to offer the time to another client. Repeated last-minute cancellations or no-shows may result in a cancellation fee being applied at our discretion.

If you arrive more than 15 minutes late we may not be able to carry out your full service. We will always do our best to accommodate you but cannot guarantee the full appointment if late arrival significantly reduces the available time.

4. Services and Results

Hair colour, keratin, hair botox and all chemical services involve a professional assessment at consultation. Results depend on hair type, condition, previous treatments and natural colour. We always give an honest assessment of what is achievable and will not begin a service if we believe it is not suitable for your hair in its current condition. Results described on this website are typical but individual results vary.

5. Payment

Payment is due in full at the end of each appointment. We accept all major credit and debit cards. We do not accept cash. Contactless payment is available. For bookings made through our online system, payment is processed by the booking platform under their terms.

6. Complaints

If you are unhappy with any service received, please speak to a team member before leaving the salon where possible. Alternatively, contact us at info@orelhairandbeauty.com within 7 days of your appointment and we will work with you to reach a satisfactory resolution.

7. Website and Content

All content on this website is the property of Chelsea Beauty Concept Limited and protected by copyright. Prices, services and team information are subject to change without notice. We endeavour to keep all information accurate and up to date. This website is provided for informational purposes and does not constitute a binding offer.

8. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.